HealthClues and its employees, partners, advertisers, licensors or an affiliated third-party provide information through its website, phone or other channels for informational purpose only. No guarantees, representation, warranties, expressed or implied, are made with respect to professional qualifications, quality of work, credentials, expertise or other information provided through any medium. HealthClues also provides health-related information through its website, social media channels, emails, WhatsApp and other communication mediums. However, the purpose of such information is purely informational and does not create a licensed medical professional and the patient relationship between HealthClues and you. HealthClues shall not be liable to you or anyone else for any decision or action taken by you in reliance on such information. The services provided by HealthClues are not meant for any emergency use.
HealthClues mission is to enable individuals (“Users”, also you, your, yours) to obtain an opinion from practising or not-practising Doctors, that have attained expertise in specialty related to surgical and other related medical procedures, through their education, experience and other associations. User may or may not be the person (“patient”) whose medical details are going to be reviewed by the Doctor. It is therefore explicitly acknowledged that the patient will at all times remain anonymous and unidentifiable to both us and the Doctor concerned.
The primary objective of the consulative service offered through the Site is to provide an additional information to the patient relevant to their existing health condition, on the basis of limited information made available to the doctor through the Site. Therefore, the doctors providing services through this Site may not be aware of all pertinents facts or information, that may affect his or her opinion. The company strongly advises the patient to utilize the expert opinion as only an additional data point, and not as a substitute for a thorough physical examination with a consultant doctor. In view of the above limitations, you agree and accept that
- diagnosis you receive is limited and provisional
- diagnosis is not intended to replace a full medical evaluation with a physician
- the consultant doctor on the Site does not have important information that is usually obtained through a physical examination.
- The absence of physical examination may affect the doctor’s ability to diagnose your condition, disease or injury.
You also agree that the opinion received from a doctor on the Site will not be used in any legal dispute, including but not limited to litigation, arbitration, claim for disability benefits, claim for worker’s compensation and/or malpractice claims without the prior written consent of the Company.
You also authorize us to collect and medical information, including but not limited to clinical history and medical records from yourself, or on your behalf, from any or all facilities that may have such records. You also authorize us to securely and in compliance with applicable security and privacy standards, disseminate the above information to the doctor or doctors appropriate for your case.
Consultation Fee and Other Charges
You agree to pay, using available payment methods on the Site, an amount equal to the consultation fee of the selected Doctor, as mentioned in his/her profile details.
Delivery of the Consultation Report
The time taken for providing a recommendation is always stated in the profile of a particular doctor. The clock starts once the doctor has received all relevant information and medical records, in the form of an electronic medical case document.
It is your responsibility to provide the Doctor with all the information and medical records necessary for the opinion. It may be sometimes the case that the information or records shared are deemed insufficient by the doctor, in which case, you will be notified by an email. Once you are notified for additional information, the deadline for response that the doctor has agreed to, stops to pass until the time when all requested information is received.
You will be obliged to provide the doctor with correct, suitable and complete information as per Doctor’s request within seven (7) working days. If you fail to do so, you will agree to forfeit the entire consulation fee paid, as compensation for the Doctor’s time reviewing incomplete information.
If the doctor fails to provide you with his or her opinion past five (5) days from the stated deadline, you are liable to be paid back a full and complete refund of the consultation fee paid earlier.
The diagnosis report will be delivered in the “English” language by default.
Restricted Uses of the WebsiteUnder no circumstances are you allowed to:
- Use this Website in a way that may be considered offensive or may interfere with the use by anyone else;
- Attempt to circumvent the security systems of the Website;
- Attempt to gain access to any other Users’ Accounts or any personal information that may be stored at this Website on behalf of other Users;
- Attempt to use the Website for any purposes other than those set out in these Terms and Conditions of Use; or
- Upload any data that contain viruses or any other computer code, limiting the functionality of this Website, including, but not limited to, any software, hardware, telecommunications, networks, servers or other equipment.
Intellectual Property Rights
All intellectual property rights related to the Website and underlying software, its development, operation or updating are exclusive property of us or our licensors or sublicensors, where applicable. You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of the Website under these Terms and Conditions of Use and the applicable laws and regulations.
You also agree that you will not upload or in any other way use the Website to infringe the intellectual property rights of the third parties. It is your responsibility to control whether the materials that you want to use in connection with this Website are not infringing any intellectual property rights of third parties.
This Site is controlled and operated by the Company from our offices within Hyderabad, Telangana, India. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to this Site from jurisdictions where the contents of this Site are illegal or penalized is prohibited.
You agree to indemnify, defend and hold the Company and its directors, officers, employees, agents and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of these Terms, or (ii) your activities in connection with this Site.
Links to Other Websites
As you view this Site, you may see links to third-party websites. These links are for convenience only. If you use these links, you will leave this Site. Certain of these linked websites may make use of the Company’s proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from the Company. The Company is not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website. In addition, providing links to these websites should not be interpreted as endorsement or approval by the Company of the organizations sponsoring such third-party websites or their products or services. These Terms do not apply to any other websites.
Third Party Interactions
Your interactions with entities or individuals found on or through this Site or the services provided through the Site, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using this Site and disclosing personal information.
You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between you and any third party, you understand and agree that the Company is under no obligation to become involved.